Question 1

In how many days can I return the products delivered to me?

Accepted Answer

You can raise a complaint about material quality within 48 hours of delivery. Please go through the &#x27;Return Policy&#x27; section to know more.

Question 2

Will I get my frieght cost refunded in case my order is returned and refunded?

Accepted Answer

The freight charges of the order is taken from a delivery point of view only. Hence, we will not be able to refund the forward freight cost post successful delivery.

Question 3

If a partial order is returned, will I get a refund of the freight charges for that part of the order?

Accepted Answer

In case of partial cancellations by the Buyer, freight charges as applicable to the Order will not be refunded, at the option of the seller and JSW One.

Question 4

Can I return part of the order I placed?

Accepted Answer

Yes, you can return part of the order. Please go through the &#x27;Return Policy&#x27; section to know more.

Question 5

Can I return a product because I no longer need it?

Accepted Answer

The buyer shall not be entitled to raise a request for return of the products (not being Disqualified Products) purchased on the platform for any reason other than For Cause Returns (“Other Reasons Returns”), including if you no longer need the product after placing an order for such product, subject to the other terms of the return policy.

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