Q: Why is my order not showing in my 'My Orders' section?

If you cannot view order details in your 'My Orders' section after logging in, we urge you to contact your sales representative, or you can contact us at +91 7208055523 or support@jswonemsme.com. To access your orders on JSW One MSME, please follow the below steps. Login on JSW One MSME website and click on 'My orders' Check your orders under 'My orders' using the required filters

Question 1

Can I change my delivery type after order confirmation?

Accepted Answer

Any delivery-related changes can be made before the order is placed. We cannot alter the delivery mode post-order confirmation.

Question 2

I did not receive the order confirmation. What do I do?

Accepted Answer

The order confirmation step happens within a few hours of the business operating timeframe based on certain internal checks or if there is a delay in the payment getting credited into our account.

For more clarity, please contact your sales representative to enquire about the same, or you can contact us at +91 7208055523 or support@jswonemsme.com.

Question 3

How do I add special delivery instructions?

Accepted Answer

Special delivery or order-related instructions can be added before the order is placed. Please get in touch with your sales representative for the same.

Question 4

It has been more than 24 hours, and I am yet to get a call regarding the order delivery. What shall I do?

Accepted Answer

The order delivery coordination is taken care of by the operations team, who will contact you once your order is ready for dispatch; meanwhile, we urge you to check the order confirmation email sent to your registered email address. You can also contact your sales representative or operations manager for more updates.

Question 5

Why is my order not showing in my &#x27;My Orders&#x27; section?

Accepted Answer

If you cannot view order details in your &#x27;My Orders&#x27; section after logging in, we urge you to contact your sales representative, or you can contact us at +91 7208055523 or support@jswonemsme.com. To access your orders on JSW One MSME, please follow the below steps.  Login on JSW One MSME website and click on &#x27;My orders&#x27;  Check your orders under &#x27;My orders&#x27; using the required filters

Question 6

Can I get my order delivered at a specific time of day?

Accepted Answer

At the moment, we cannot take time-specific requests.

Question 7

How do I request for faster delivery?

Accepted Answer

Special delivery or order-related instructions can be added before the order is placed. Please get in touch with your sales representative for the same

Question 8

What to do If I receive a partial order/some items of my order?

Accepted Answer

Please contact your sales representative to enquire about the same, or you can contact us at +91 7208055523 or support@jswonemsme.com.

Question 9

Can I get my order delivered to an alternate address after order confirmation?

Accepted Answer

Change of address post-order confirmation will not be accepted. For more clarity, please feel free to speak to your sales representative.

Question 10

Can I alter my order after it is confirmed?

Accepted Answer

Any order-related changes can be done before the order is placed. We cannot modify any part of the order post order confirmation.

Question 11

How do I check the current status of my order?

Accepted Answer

The operations team handles the order delivery coordination, they will contact you once your order is ready for dispatch. However, you can ask your sales representative or the order manager for more updates.

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