Question 1

I have an issue with the quality of the material; I will not unload the material. What shall I do in this case?

Accepted Answer

You can raise a complaint about material quality within 48 hours of delivery. Please go through the &#x27;Return Policy&#x27; section to know more.

Question 2

The material was sent in negative tolerance, when will I receive my refund?

Accepted Answer

All applicable refunds of your order will be processed within seven business days from the date of delivery.

Question 3

What are the different options I have for delivery?

Accepted Answer

We have three delivery modes to choose from:

1. Seller delivery
2. JSW One Transport System
3. Customer pick-up

Question 4

When will I get the material delivery details?

Accepted Answer

As soon as your material is ready, JSW One will share dispatch details. You&#x27;ll receive the vehicle number, driver&#x27;s contact, dispatch date, and the anticipated delivery date.

Question 5

What if I have an issue with the material sent?

Accepted Answer

You can raise a complaint about material quality within 48 hours of delivery. Please go through the &#x27;Return Policy&#x27; section to know more.

Question 6

Will the TC and weighment slips be shared with the invoice via email?

Accepted Answer

Test certificate and seller weighment slip will be shared by our operations team within 3 days of the order invoicing on your registered email address

Question 7

How much time will material delivery take?

Accepted Answer

The delivery timeline may differ from one product to another. We usually deliver in 2-5 days; however, we urge you to check your order confirmation email for more details. Additionally, you can also contact your sales representative.

Question 8

How do I know that my order is confirmed?

Accepted Answer

Once an order is confirmed, you will receive an order confirmation email on your registered email address.

Dispatch & delivery

Buy online

JSW One MSME

Policy

Support